Launch policies

Clear terms keep the room calm.

This page is the plain-English launch framework for deposits, cancellations, privacy, artist approvals, venue approvals, and public promotion. It should be reviewed before switching payments into live mode.

Deposits and payment

Prices are listed in Australian dollars unless stated otherwise.
A booking is not confirmed until the required deposit or full payment has been completed through the checkout.
The remaining balance, if any, is due by the date agreed in the booking confirmation or client agreement.
Extra travel, equipment, venue, licensing, overtime, or collaborator costs will be confirmed before they are added.

Cancellations and rescheduling

Reschedule requests are handled case by case, with as much notice as possible.
Private lessons can usually be rescheduled once with at least 24 hours notice, subject to availability.
For events, short-notice cancellations may mean the deposit is retained because the date, preparation, and availability have been held.
If the booked artist or Blackwing Circuit cannot provide the booked service because of illness, emergency, or an issue within our control, the client can choose a suitable reschedule, replacement arrangement, or refund.

Refund position

Refunds are assessed against the service booked, notice given, work already completed, and any non-recoverable third-party costs.
Nothing in these terms limits any rights a client has under Australian Consumer Law.
Where a refund is available, any payment processing costs will be handled in the way permitted by the payment provider and applicable law.
If a booking changes because of venue restrictions, weather, access issues, or client-side changes, the parties will agree the fairest practical fix before the booking date where possible.

Privacy and booking data

The site collects only the details needed to manage bookings, payments, calendar holds, artist or venue applications, and follow-up workflows.
Booking information may be shared with the relevant artist, venue, payment processor, calendar provider, and email provider when needed to deliver the service.
Personal information is not sold.
Clients, artists, and venues can request access, correction, or deletion of their information, subject to records that need to be retained for bookings, accounting, disputes, or legal obligations.

Artist and venue approval

Artist and venue applications are reviewed before anything is published publicly.
Applying does not guarantee roster access, venue listing, bookings, promotion, or a specific search position.
Profiles, packages, media, prices, payout details, and booking rules must be approved before launch.
Stripe Connect, contracts, insurance expectations, tax details, and cancellation terms must be resolved before other artists or venues are paid through the platform.

Public listings and promotion

Private bookings stay private by default.
Public gig listings, ticket links, venue names, client names, images, testimonials, and promotional assets require approval before publishing.
The post-booking promo package is optional and should only be used when the client, artist, and venue have agreed the booking can be promoted.
Testimonials may be edited for length or clarity, but not to change the meaning.